The Division of Law Enforcement and Safety is committed
to receiving and accepting complaints about the action
and performance of all our employees. We work very hard
to provide the highest level of quality law enforcement
service to all citizens. Policing is a very difficult
and complex job in today's society and we realize that
mistakes can be made and the actions of our employees
may fall short of your expectations.
The members of the Division are aware of the important
responsibilities and duties they have as public
servants. We operate under the constitutional
guarantees afforded to everyone and under the laws that
govern us. Therefore, the courteous receipt of
complaints, thorough and impartial investigation, and
just disposition are important in maintaining the
confidence of the citizenry.
UNDERSTANDING THE PROCESS
A complaint may be made with the Division in the
the University Police Department at 1501
Senate Street, Columbia, SC and request to speak
with the Duty Supervisor.
Call the University Police Department at (803)
777-4215 and request to speak with the Duty
Write a letter to the Director of Law Enforcement
and Safety and mail to:
1501 Senate Street,
University of South Carolina, Columbia, SC 29208.
AFTER A COMPLAINT IS MADE
A record of the complaint will be forwarded to the
Director for evaluation and assignment. The matter may
be handled by the involved employee's supervisor or, for
more serious complaints, an investigator may be assigned
to initiate an internal affairs investigation.
The Division requires that investigations of complaints
be completed in an expeditious fashion; however, because
of unforeseen circumstances, some may take longer than
The results of each investigation of a citizen's
complaint will be forwarded to the Director for his
personal review. If the evidence supports a rules
violation only, the matter will be handled internally.
If the matter is more serious or criminal, it may be
referred to the appropriate jurisdiction. The Director
is the final authority for discipline.
Anyone who makes a complaint against a member of the
Division shall be treated with courtesy and respect.
Not withstanding the fact that a complaint was made,
EMPLOYEE SHALL FAIL TO PROVIDE PROFESSIONAL SERVICE TO
THAT INDIVIDUAL AT ALL TIMES.