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Faculty and Staff Desktop Support for Mac and PC

We provide hardware, software and network support for faculty and staff. Staff members are available to provide assistance over the phone and on-site.

For support, contact the IT Service Portal.

Some of the services provided by this area include:

  • Recommendations for new computer purchases
  • New computer setup and software installation
  • Diagnosis and repair of hardware and peripheral (printers, scanners, etc.) issues
  • Faculty/Staff email setup and support
  • Virus protection and removal

Faculty & Staff Support

Name Position Office
Randolph Franklin User Support Manager 003-L
Richard England Network & Systems Manager 003-O
Tavish Josey User Support Specialist  003-K 
Bill Amick 
User Support Specialist  003N 
Joshia McKay Tech Support LeConte-423

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