January 2013–June 2019
Selected updates March 2023
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- Research Studies for Coding
- PEW Research Studies
- ALA, PLA, and OCLC Reports
- Global Libraries Initiative Reports
- Library Valuation Methodology Articles, Books
- Commentary on New/Current Directions for Public Library Valuation
- Public Libraries and Social Capital
- Public Libraries and Democracy, Social Unrest
- Public Library Programs and Services
- General Sources
Appleton, L., Hall, H., Duff, A. S., & Raeside, R. (2018). UK public library roles and value: A focus group analysis. Journal of Librarianship and Information Science, 50, 275–283. doi: https://doi.org/10.1177/0961000618769987
Arts Council England. (2014). Evidence review of the economic contribution of libraries. Retrieved from https://www.artscouncil.org.uk/sites/default/files/download- file/Evidence_review_economic_contribution_libraries_2014.pdf
Arts Council England. (2013). Envisioning the library of the future: Phase 3: Online Survey. Retrieved from https://www.artscouncil.org.uk/sector-resilience/envisioning-library- future#section-6
Audunson, R. (2016). The library and quality of life. Scandinavian Public Library Quarterly, 49(1/2), 28-29. Retrieved from http://slq.nu/?article=volume-49-no-1-2-2016-13
Beckett, E. K. (2014). Exploring the relationships between constructs of library value
and local 1
government public library funding: A study of New Jersey public libraries [Dissertation]. Rutgers The State University of New Jersey-New Brunswick. Retrieved from https://rucore.libraries.rutgers.edu/rutgers-lib/44008/PDF/1/play/
Berk & Associates. (2013). Santa Clara Public Library District 2013 return on investment report. Retrieved from https://www.sccl.org/SCCL/media/About/sccld_full_report_final.pdf
Broad, G., Parr, A., & Turda, A. (2015, March). Building strong and vibrant communities: The value of Sault Ste. Marie’s Public Library. Retrieved from http://www.nordikinstitute.com/wp-content/uploads/2011/12/SSM-Public- Library_Value-SROI.pdf
California State Library. (2019). The value of California’s public libraries. Retrieved from www.library.ca.gov/services/to-libraries/value-of-libraries/
Chen, T. T., & Ke, H. R. (2017). Public library as a place and breeding ground of social capital: A case of Singang Library. Malaysian Journal of Library & Information Science, 22(1), 45-58.
Copenhagen Economics. (2015). The Economic Impact of Public Libraries. Retrieved from http://www.fremtidensbiblioteker.dk/upl/website/pdf-engelsk/SamlefinalopslagUK1.pdf
Department for Digital, Culture, Media & Sport. (2015, December 16). Case study —
British Library's Business & IP Centre national network: The British Library's Business & IP Centre national network contributes to local economic growth. Retrieved from https://www.gov.uk/government/case-studies/enterprising-libraries
Fairfax County Public Library. (2019, January 2). ROI report: A business case for the Fairfax County Public Library’s value to the community. Retrieved from https://www.fairfaxcounty.gov/library/roi-report-business-case-fairfax-county-public- librarys-value-community
Flaherty, M. G. (2013). Consumer health information provision in rural public libraries: A comparison of two library systems. Library Quarterly: Information, Community, Policy, 83, 155–165.
Fleeter, H. B. (2016). Return on investment analysis of Toledo Lucas County Public Library. Retrieved from http://www.utoledo.edu/centers/urban- affairs/publications/LucasLibReport.pdf
Fujiwara, D., Lawton, R., & Mourato, S. (2015). The health and wellbeing benefits
of public 2
libraries: Full report. Arts Council England and SIMETRICA. Retrieved from https://www.artscouncil.org.uk/sites/default/files/download- file/The%20health%20and%20wellbeing%20benefits%20of%20public%20libraries.pdf
Gómez-Hernández, J. A., Hernández-Pedreño, M., & Romero-Sánchez, E. (2017). Social and digital empowerment of vulnerable library users of the Murcia Regional Library, Spain. El profesional de la información, 26(1), 20-33.
Gorichanaz, T., & Turner, T. (2017). All the Community’s a stage: The public library’s part in community information provision. Library Quarterly: Information, Community, Policy, 87, 99–116.
Halpin, E., Rankin, C., Chapman, E. L., & Walker, C. (2015). Measuring the value of public libraries in the digital age: What the power people need to know. Journal of Librarianship and Information Science, 47(1), 30-42.
Hájek, P., & Stejskal, J. (2017). Library usage mining in the context of alternative costs: the case of the municipal library of Prague. Library Hi Tech, 35, 565–583.
Hájek, P., & Stejskal, J. (2015). Modelling public library value using the contingent valuation method: The case of the Municipal Library of Prague. Journal of Librarianship and Information Science, 47(1), 43-55.
Hamilton Public Library. (2017). Discover HPL: Measuring the impact of Hamilton Public Library. Retrieved from https://www.hpl.ca/sites/default/files/Economic_Impact_of_Hamilton_Public_Library_20 16_Feb9ver_AODA.pdf
Haas Center. (2013). Taxpayer return on investment in Florida public libraries. Retrieved from http://roi.info.florida.gov/Content/PDFs/Studies/Library%20ROI%202013.pdf
Howard Fleeter & Associates (2016, April). Return on investment of Ohio’s libraries & comparison with other states. Retrieved from http://olc.org/wp- content/uploads/documents/post-id_2060/2016/04/Ohio-Public-Libraries-ROI-Report.pdf
Huysmans, F., & Oomes, M. (2013). Measuring the public library’s societal value: A methodological research program. IFLA journal, 39(2), 168–177.
Wolfe, Ikeuchi, A., Tsuji, K., Yoshikane, F., & Ikeuchi, U. (2013). Double-bounded dichotomous choice CVM for public library services in Japan. Procedia-Social and Behavioral Sciences, 73, 205–208.
James, S. (2013, September). Hutt City libraries social return on investment analysis. Retrieved from http://iportal.huttcity.govt.nz/Record/ReadOnly?Tab=3&Uri=4576756
Jarrett, J. E. (2017). Texas public libraries: Economic benefits and return on
Retrieved from https://repositories.lib.utexas.edu/bitstream/handle/2152/45600/bbr-2017- texas-public-libraries.pdf
Johnson, C. A., & Griffis, M. R. (2014). The effect of public library use on the social capital of rural communities. Journal of Librarianship and Information Science, 46, 179-190.
Kaluthanthri, P. C., & Edirisinghe, J. (2016). The economic value of the Colombo Public Library, Sri Lanka: contingent valuation approach. Pacific Rim Property Research Journal, 22, 115-126.
Kawartha Lakes Public Library. (2015). Public Library Economic Impact Study [Powerpoint Slides]. Retrieved from
https://drive.google.com/file/d/0BwLnmBwFXNmBZ0lnaVFzUHhxWDg/view?pli=11 Kelleher, A. (2013). Not just a place to sleep: Homeless perspectives on libraries in central
Michigan. Library Review, 62(1/2), 19-33.
Lal, J. (2013, July). A Return on Investment Study of Salt Lake County Library Services.
Retrieved from https://www.slcolibrary.org/gl/glal/pdf/slclsROIStudy2013.pdf
Linhartová, V., & Stejskal, J. (2017). Public libraries services and their economic evaluation. In Scientific Papers of the University of Pardubice, Series D, Faculty of Economics & Administration, 25(41), 90–101.
London Public Library. (2015, November). A perspective on the economic impact of London Public Library on the city of London. Retrieved from www.londonpubliclibrary.ca/sites/default/files/Economic%20Impact%20of%20London% 20Public%20Library_final_long%20version_web_0.pdf
Mainka, A., Hartmann, S., Orszullok, L., Peters, I., Stallmann, A., & Stock, W. G. (2013). Public libraries in the knowledge society: Core services of libraries in informational world cities. Libri, 63, 295-319.
Mandel, L. H., Spears, L. I., Guenther, D., & McClure, C. R. (2013, December). Costs of and benefits resulting from public library e-government service provision: Findings and future directions from an exploratory study. First Monday, 18(12). doi: http://dx.doi.org/10.5210/fm.v18i12.4805
Martin Prosperity Institute. (2013, December). So much more: The economic impact of the Toronto Public Library on the City of Toronto. Retrieved from http://martinprosperity.org/media/TPL%20Economic%20Impact_Dec2013_LR_FINAL.p df
Martínez, R. T. (2013). The value of public libraries in society: Barcelona Province Municipal Libraries Network (MLN) experience. Department of Studies and Foresight Library Services Management Office. Retrieved from https://www.diba.cat/documents/16060163/22275360/valor_social_bibliotequesXBM_an gles.pdf/39255278-b39e-4f98-893e-76869b63a4b4
McCahill, D., Birdi, B., & Jones, R. B. (2018). Investigating the public response to local government decisions to reduce or remove public library services. Journal of Librarianship and Information Science. doi: 0961000618768028.
Mehra, B., Bishop, B. W., & Partee, R. P., II. (2017b). How do public libraries assist small businesses in rural communities? An exploratory qualitative study in Tennessee. Libri, 67, 245–260.
Meyer, J. (2018). Poverty and public library usage in Iowa. Public Library Quarterly, 37, 53-60. doi: 10.1080/01616846.2017.1312193
McIntosh, C. R. (2013). Library return on investment: Defending the contingent valuation method for public benefits estimation. Library & Information Science Research, 35(2), 117–126.
Miller, J. (2014). A comparative study of public libraries in Edinburgh and Copenhagen and their potential for social capital creation. Libri, 64(4), 316−326.
Milton Public Library. (2014, September). The economic impact of the Milton Public Library on the town of Milton. Retrieved from https://www.mpl.on.ca/documents/2014_10EconomicImpact.pdf
Morgan, A. U., Dupuis, R., D’Alonzo, B., Johnson, A., Graves, A., Brooks, K. L., . . . & Grande, D. (2016). Beyond books: Public libraries as partners for population health. Health Affairs, 35, 2030-2036.
Morgan, A. U., Dupuis, R., Whiteman, E. D., D’Alonzo, B., & Cannuscio, C. C. (2017). “Our doors are open to everybody”: Public libraries as common ground for public health. Journal of Urban Health, 94(1), 1-3.
Nashville Area Chamber of Commerce, The Research Center. (2016, April). Economic impact and contribution analysis: Nashville Public Library. Retrieved from https://library.nashville.org/sites/default/files/field/page/file/nashville-public-library- impact-and-contribution_study.pdf
Neto, A. B. F. (2018). Charity and public libraries: Does government funding crowd out donations? Journal of Cultural Economics, 42, 525-542.
Neto, A. B. F., & Hall, J. (2017). Economies of Scale and Governance of Library Systems: Evidence from West Virginia (No. 17-13). Retrieved from http://busecon.wvu.edu/phd_economics/pdf/17-13.pdf
Neuman, S. B., & Moland, N. (2019). Book deserts: The consequences of income segregation on children’s access to print. Urban Education, 54(1), 126-147.
Newmarket Public Library. (2016). In Federation of Ontario Public Libraries, Recent Ontario public library economic impact studies. Retrieved from http://fopl.ca/news/recent- ontario-public-library-economic-impact-studies/
Noh, Y. (2017). Research on the development of economic value evaluation indices for public libraries. International Journal of Knowledge Content Development & Technology, 7(3), 87–111.
Noh, Y. (2016). A study on the perception of librarians of the impact that libraries have on society. International Journal of Knowledge Content Development & Technology, 6(2), 109-147. Also reported in Noh, Y., Lee, K. H., & Choi, S. K. (2018). A study on comparing the perception between librarians and users about libraries’ value. International Journal of Knowledge Content Development & Technology, 8(2), 67-100.
Obal, M. P. (2015). An economic valuation of Marikina City Library using revealed preference methods. Journal of Philippine Librarianship, 35, 1-18.
Oliphant, T. (2014) “I’m a library hugger!”: Public libraries as valued community assets. Public Library Quarterly, 33, 348-361. doi: 10.1080/01616846.2014.970431
Ottawa Public Library. (2016, November). Check out the benefit: The economic benefits of the Ottawa Public Library. Retrieved from https://biblioottawalibrary.ca/sites/default/files/PDFs/eb_long_en.pdf
Pennecke, S. J. (2018, April 13). ODU study says Norfolk library system's ROI comparable to other cities. Inside Business: The Hampton Roads Business Journal. Retrieved from https://pilotonline.com/inside-business/news/economic-development/article_d72c4e46- 3f43-11e8-ba7e-17c1a4518102.html
Pichova, S., & Stejskal, J. (2015). Return-on-investment of public investments to systems which provide public services-a case study. Retrieved from https://www.econstor.eu/bitstream/10419/124814/1/ERSA2015_01399.pdf Also reported in Pichova, S., & Stejskal, J. (2018). The perceived value of public services as a prerequisite for a comprehensive analysis of the effectiveness of public sector organizations using the Czech Library as an example. In A. Dias, B. Salmelin, D. Pereira, M. S. Dias (Eds.), Modeling Innovation Sustainability and Technologies (pp. 65–75). Springer, Cham.
Pichova, S., & Stejskal, J. (2018). The perceived value of public services as a prerequisite for a comprehensive analysis of the effectiveness of public sector organizations using the Czech Library as an example. In A. Dias, B. Salmelin, D. Pereira, M. S. Dias (Eds.), Modeling Innovation Sustainability and Technologies (pp. 65–75). Springer, Cham.
Pickering Public Library. (2014, November). The economic impact of the Pickering Public Library on the City of Pickering. Retrieved from http://www.picnet.org/sites/default/files/EconomicImpact%25202014.PDF
Quick, S., Prior, G., Toombs, B., Taylor, L., & Currenti, R. (2013, March). Cross-European survey to measure users’ perceptions of the benefits of ICT in public libraries. Retrieved from https://digital.lib.washington.edu/researchworks/bitstream/handle/1773/22718/Final%20 Report%20-%20Cross-European%20Library%20Impact.pdf
Roig, M. L., & Martínez, R. T. (2013). Return on Investment of Municipal Libraries Network of the Barcelona province (2007-2011). Retrieved from https://www.diba.cat/documents/16060163/22275360/ROI_edicio_web_angles.pdf/40a47 193-1114-446d-a206-e16172550609
Ruiu, M. L., & Ragnedda, M. (2016). Between digital inclusion and social equality: The role of public libraries in Newcastle upon Tyne. Library and Information Research, 40(123), 69- 87.
San Francisco Public Library (2015, September). Reinvesting and renewing for the 21st century: A community and economic benefits study of San Francisco’s Branch Library improvement program. Retrieved from https://sfpl.org/pdf/about/commission/ReinvestingRenewing.pdf
SGS Economics and Planning. (2018, May). Libraries work! The socio-economic value of public libraries to Victorians. Retrieved from https://www.sgsep.com.au/download_file/view_inline/1706
Shepherd, J., Vardy, K., & Wilson, A. (2015). Quantifying patron time-use of a public library. Library Management, 36, 448–461. doi: https://doi.org/10.1108/LM-09-2014-0110
Silk, K. (2014, June 28). Halton Hills Public Library creates over $18 million in total economic impact. Retrieved from https://libraryresearchnetwork.org/halton-hills-public-library- creates-over-18-million-in-total-economic-impact/
Sin, S. C. J., & Vakkari, P. (2015). Perceived outcomes of public libraries in the US. Library & Information Science Research, 37, 209–219.
Skarzynski, J., & Nassimbeni, M. (2016). Evaluating the impact of the public library book collection: a case study of two public libraries in Cape Town. South African Journal of Libraries and Information Science, 82(1), 26-35.
Skelly, L.M. (2014). The Public Library’s Contribution to Economic Growth and Development: A path analysis [Dissertation]. Retrieved from https://www.researchgate.net/publication/279713095_The_public_library's_contribution_to_economic_growth_and_development_a_path_analysis/download
Skelly, L., Stilwell, C., & Underwood, P. G. (2015). Correlations between the economy and public library use. The Bottom Line, 28(1/2), 26-33.
Skot-Hansen, D., Hvenegaard Rasmussen, C., & Jochumsen, H. (2013). The role of public
libraries in culture-led urban regeneration. New Library World, 114(1/2), 7-19.
Stejskal, J., & Hájek, P. (2015). Evaluating the economic value of a public service—the case of the Municipal Library of Prague. Public Money & Management, 35(2), 145–152.
Stejskal, J., Hájek, P., & Rehak, T. (2016). The economic value of book loans–the case of the Municipal Library of Prague. Libri, 66, 303-311.
Stratford Public Library. (2015, February). Under the umbrella—Stratford Public Library: SPL’s economic impact. Retrieved from https://libraryresearchnetwork.org/wp- content/uploads/2016/09/UUFebruary2015.pd
Tessler, A. (2013, January). Economic valuation of the British Library. Retrieved from http://www.bl.uk/aboutus/stratpolprog/increasingvalue/britishlibrary_economicevaluation .pdf
The Research Center Nashville Area Chamber of Commerce. (2017, January). Economic impact and contribution analysis: Williamson County Public Library. Retrieved from http://lib.williamson-tn.org/UserFiles/Servers/Server_10280/File/WCPL%20FINAL.pdf
Vakkari, P., Aabø, S., Audunson, R., Huysmans, F., & Oomes, M. (2014). Perceived outcomes of public libraries in Finland, Norway and the Netherlands. Journal of Documentation, 70, 927-944.
Vakkari, P., Aabø, S., Audunson, R., Huysmans, F., Kwon, N., Oomes, M., & Sin, S. C. J. (2016). Patterns of perceived public library outcomes in five countries. Journal of Documentation, 72, 342-361.
Vakkari, P. (2014). Models explaining the perceived outcomes of public libraries. Journal of Documentation, 70, 640-657.
Vancouver Island Regional Library. (2016, July). Assessing the economic impact of Vancouver Island Regional Library on our Member Communities. Retrieved from http://virl.bc.ca/wp-content/uploads/2018/08/ROI-Report-PRINT.pdf
Whitacre, B., & Rhinesmith, C. (2015). Public libraries and residential broadband
adoption: Do more computers lead to higher rates? Government Information Quarterly, 32, 164–171.
Horrigan, J. B. (2016, September 9). Libraries 2016. Pew Research Center. Retrieved from http://www.pewinternet.org/2016/09/09/libraries-2016/
Horrigan, J. B. (2015, September 15). Libraries at the crossroads: The public is interested
in new services and thinks libraries are important to communities. Pew Research Center. Retrieved from http://www.pewinternet.org/2015/09/15/libraries-at-the-crossroads/
Pew Research Center (2013, January 22). Library services in the digital age: Summary of findings. Retrieved from http://www.pewinternet.org/2013/01/22/library-services/
Raine, L. (2016, April 7). Libraries and learning. Pew Research Center. Retrieved from http://www.pewinternet.org/2016/04/07/libraries-and-learning/
Zichur, K., Purcell, K., & Rainie, L. (2014, March 13). From distant admirers to library lovers— and beyond: A typology of public library engagement in America. Pew Research Center. Retrieved from http://www.pewresearch.org/wp-content/uploads/sites/9/2014/03/PIP- Library-Typology-Report_031314.pdf
American Library Association. (2018). State of America’s libraries report 2018: Public libraries. Retrieved from http://www.ala.org/news/state-americas-libraries-report- 2018/public-libraries
American Library Association. (2017). Libraries Transform year two report: September 1, 2016 to August 31, 2017. Retrieved from http://www.ala.org/advocacy/sites/ala.org.advocacy/files/content/libraries-transform-2- year-report-final-revised.pdf
Project Outcome. (2018, June). Project Outcome: Insights for adopting the model. Retrieved from
Project Outcome. (2017). Year in review: 2017 report. Retrieved from https://www.projectoutcome.org/ckeditor_assets/attachments/359/pla-project-outcome-2- year-annual-report-final.pdf
Project Outcome. (2016). Year in review: 2016 report. Retrieved from https://www.projectoutcome.org/annual-report
OCLC and American Library Association. 2018. From Awareness to Funding: Voter Perceptions
and Support of Public Libraries in 2018. Dublin, OH: OCLC. https://doi.org/10.25333/C3M92X.
Al, U., Andrade Blanco, P., Chiranov, M., Cruz Silva, L. M., Devetakova, L. N., Dewata, Y., ... & López Naranjo, A. (2015). Global Libraries impact planning and assessment progress. Performance Measurement and Metrics, 16, 109-131.
Cottrill, J., Letelier, F., Blanco, P. A., García, H., Chiranov, M., Tkachuk, Y., ... & Krauls-Ward, I. (2015). From impact to advocacy: working together toward public library sustainability. Performance Measurement and Metrics, 16, 159-176.
Paley, J., Cottrill, J., Errecart, K., White, A., Schaden, C., Schrag, T., ... & Streatfield, D. (2015). The evolution of global libraries’ performance measurement and impact assessment systems. Performance Measurement and Metrics, 16, 132-158.
Streatfield, D., Andrade Blanco, P., Chiranov, M., Dryžaite, I., Kochanowicz, M., Liubyva, T., & Tkachuk, Y. (2015). Innovative impact planning and assessment through Global Libraries. Performance Measurement and Metrics, 16, 177-192.
Arns, J. W. (2013). Assessing the value of public library services: A review of the literature and meta-analysis (META). Retrieved from http://www.libsci.sc.edu/metaweb/ValuingPublicLibraries_FinalReport.pdf
Ashley, B., & Niblett, V. (2014). Researching the economic contribution of public libraries. Evidence Based Library and Information Practice, 9(4). Retrieved from https://journals.library.ualberta.ca/eblip/index.php/EBLIP/article/view/23379/17759
Becker, S. (2015, September 18). Outcomes, impacts, and indicators. Library Journal. Retrieved from http://lj.libraryjournal.com/2015/09/managing-libraries/outcomes-impacts-and- indicators/
Calvert, P., & Goulding, A. (2015). Narratives and stories that capture the library’s worth: A qualitative approach to measuring value and impact in New Zealand’s libraries. Performance Measurement and Metrics, 16, 276–288.
Davis, D., & Plagman, E. (2015). Project Outcome: Helping libraries capture their community impact. Public Libraries, 54(4), 33-37.
Dhyrbye, L. H. (n.d.). Trick or treat: Using economic impact analysis in demonstrating value of public libraries. Retrieved from http://www.fremtidensbiblioteker.dk/upl/website/- economic-impact-of-public-libraries---afslutning/Artikel2final.pdf
Egbert, M. (n.d.). Program evaluation [Powerpoint Slides]. Meridian Library District. Retrieved from http://libraries.idaho.gov/files/ProgramEvaluationSlides.pdf
Griffis, M. R. & Johnson, C.A. (2014). Social capital and inclusion in rural public
libraries: A qualitative approach. Journal of Librarianship and Information Science, 46, 96–109.
Hoffman, B. (n.d.). Outcome-based evaluation [Powerpoint Slides]. Retrieved from https://webjunction.org/content/dam/WebJunction/Documents/webJunction/2017-07/obe- recorded-presentation-slides.pdf
Huber, J., & Potter, S. (2015). The purpose-based library. Chicago, IL: Neal-Schuman. Institute of Museum & Libraries Services. (n.d.). Outcome based evaluation basics. Retrieved
Irwin, B., & St-Pierre, P. G. (2014). Creating a culture of meaningful evaluation in public
libraries: Moving beyond quantitative metrics. SAGE Open, October-December, 1-15.
International Standards Organization. (2014). ISO 16439: 2014: Information and documentation —Methods
and procedures for assessing the impact of libraries. Geneva: ISO.
Lamont, M. (2017). Using economic data to demonstrate the value of the library. Qualitative and Quantitative Methods in Libraries, 4(1), 69-75.
Markless, S., & Streatfield, D. (2014, September 7). Recent developments in library evaluation, statistics and measurement – and why they are important. Retrieved from http://library.ifla.org/891/1/89-markless-en.pdf
Matthews, J. R. (2017). The evaluation and measurement of library services. Santa Barbara, CA: Libraries Unlimited.
Matthews, J. R. (2016). Adding value to libraries, archives, and museums. Santa Barbara, CA: Libraries Unlimited.
Matthews, J. R. (2015). Assessing outcomes and value: It’s all a matter of perspective.
Performance Measurement and Metrics, 16, 211–233.
Matthews, J. R. (2013). Valuing information, information services, and the library: Possibilities and realities. Portal: Libraries and the Academy, 13(1), 91-112.
Micka, T. L. (2013). Demonstrating the value of the public library: Economic valuation and the advocacy imperative. School of Information Student Research Journal, 3(1), 4-18. Retrieved from https://scholarworks.sjsu.edu/cgi/viewcontent.cgi?referer=https://www.google.com/&http sredir=1&article=1127&context=slissrj
Pinto, L. G. (2014). Library performance continuum and the imperative of meta-evaluation. Performance Measurement and Metrics, 15(3), 86-98.
Pinto, L. G., & Ochôa, P. (2014). Information Society and Library Evaluation Transitions in Portugal: A Meta-evaluation Model and Frameworks (1970–2013). Liber Quarterly, 23), 214–236.
Public Libraries Connect. (2019). The impact of libraries as creative spaces: Creative spaces impact framework. Retrieved from http://www.plconnect.slq.qld.gov.au/manage/research/libraries-as-creative- spaces/creative-spaces-impact-framework
Pundsack, K. (2014, December17). Inputs, outputs, and outcomes—oh my! Public Libraries Online. Retrieved from http://publiclibrariesonline.org/2014/12/inputs-outputs-and- outcomes-oh-my/
Ryan, P., & Cole, B. (2016). Public Libraries. In D. Koufogiannakis & A. Brettle (Eds.), Being evidence based in library and information practice (pp. 105-119). London: Facet Publishing.
Scottish Library and Information Council. (2015). How good is our public library service?: A public library improvement model for Scotland. Retrieved from https://scottishlibraries.org/media/1084/hgiopls-landscape-web-2017.pdf
Stilwell, C. (2016). The public library as institutional capital: towards measures for addressing social inclusion and combating poverty. Information Development, 32(1), 44-59.
Tenopir, C. (2013). Building evidence of the value and impact of library and information
services: methods, metrics and ROI. Evidence Based Library and Information Practice,
8, 270-274. doi: https://doi.org/10.18438/B8VP59
Urquhart, C., & Tbaishat, D. (2016). Reflections on the value and impact of library and information services: Part 3: Towards an assessment culture. Performance Measurement and Metrics, 17(1), 29-44 doi: https://doi.org/10.1108/PMM-01-2016-0004
Urquhart, C., & Turner, J. (2016). Reflections on the value and impact of library and information services: Part 2: Impact assessment. Performance Measurement and Metrics, 17(1), 5-28. doi: https://doi.org/10.1108/PMM-01-2016-0001
Urquhart, C. (2015). Reflections on the value and impact of library and information services: Part 1: Value identification and value creation. Performance Measurement and Metrics, 16(1), 86-102. doi: https://doi.org/10.1108/PMM-02-2015-0005
Arts Council England. (2013a). Envisioning the library of the future: Phase 3: Understanding what people value about libraries. Retrieved from https://www.artscouncil.org.uk/sector- resilience/envisioning-library-future#section-6
Arts Council England. (2013b). Envisioning the library of the future: Phases 1 & 2 full report. Retrieved from https://www.artscouncil.org.uk/sector-resilience/envisioning-library- future#section-6
Coalition for Networked Information. (2013, August 24). The transformation of the public library—Access to digital information in a networked world: Public libraries in the information age. Retrieved from https://www.cni.org/resources/historical-resources/the-transformation-of-the-public- library
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